The beta version of the Microsoft Dynamics CRM 2011 was released a few months ago. The software has been designed in a way that it serves both the purposes, as a sound on-premise solution as well as an effective cloud based deployment. The new software comes with several features and these include:
A Brand New Business Intelligence Functionality: The software is equipped with real time dashboards that offer advanced business intelligence functionality. It is extremely easy to use. The users can promptly configure the existing dashboards that are necessary for the effective monitoring of the overall business performance. The dashboards can be configured in a way that they can be used up for shared or individual use.
Effective Integration with MS Office: The CRM 2011 has introduced a new Office Version 2010 Contextual ribbon for the sake of both Microsoft Dynamics CRM browser and Microsoft Dynamics CRM Online. The ribbon facilitates an easy and consistent navigation and considerably simplifies the user experience.
Increased User Personalisation: The CRM 2011 also allows users to personalise their workspaces and thus helps to meet all the specific information requirements. Customising the workspace facilitates the fact that the users can create a default tab and pane. The users also have control over the links that feature in the workplace view, the complete list of records, dates and other relevant display information.
Role-based Views and Forms: The system displays views and forms that are more or less based on the user roles. The specific design ensures that users can access all the relevant information that they need. There are different role based views and forms that bar users from viewing the data that they are otherwise not authorised to view.
This hosted Microsoft CRM also offers other additional features such as field level security, improved knowledge base, communications and custom activities and data auditing.